Refund policy

2026

At BREDS PTY LTD, we stand behind the quality of every product we create.

If you’re not completely satisfied with your purchase, we’re here to help through a straightforward and transparent returns process.

1. Change of Mind Returns

We accept change-of-mind returns within 14 days of your order being delivered.

To be eligible for a return, your item must:

  • Be returned within 14 days of the delivery date.
  • Be unworn, unused and unwashed.
  • Have all original tags attached.
  • Be returned in its original packaging.
  • Be free from marks, stains, odours, pet hair or any signs of wear.

Items that do not meet these conditions may not be accepted.

2. Sale Items

Items purchased during promotional sales, clearance events or marked as Sale are considered final sale and cannot be returned for change of mind.

This does not affect your rights under Australian Consumer Law.

3. Return Shipping Costs

For change-of-mind returns, customers are responsible for all return shipping costs.

Original shipping charges are non-refundable unless required by law.

We strongly recommend using a tracked shipping service, as BREDS cannot be responsible for returns lost in transit.

4. Exchanges

Where stock is available, we are happy to exchange your item for another size.

If your requested size is unavailable, you may choose either:

  • A refund to your original payment method, or
  • Store credit for the value of the returned item.

Exchange requests must also be made within 14 days of delivery and the item must meet all return eligibility requirements.

5. Sizing

Please carefully review the sizing guide available on each product page before placing your order.

If you require assistance before purchasing, our team is happy to help.

Customers are responsible for return shipping costs when exchanging or returning an item due to sizing or fit.

6. Faulty or Incorrect Items

If your item arrives damaged, faulty or you receive the wrong product, please contact us as soon as reasonably possible by emailing orders@bredscollective.com.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product

Once assessed, BREDS will provide an appropriate remedy in accordance with Australian Consumer Law. Depending on the circumstances, this may include a repair, replacement, refund or store credit.

7. Refund Processing

Once your return has been received and inspected, we’ll notify you of the outcome.

If approved, refunds will be issued to your original payment method.

Please allow several business days for your bank or payment provider to process the refund.

8. Australian Consumer Law

Nothing in this Returns & Refund Policy excludes, limits or replaces any rights or remedies available to you under Australian Consumer Law.

Customers are entitled to a repair, replacement or refund where required by law.

9. How to Start a Return

To request a return, exchange or report a faulty product, please contact us before sending your item.

BREDS PTY LTD
Email: orders@bredscollective.com

Our team aims to respond to all enquiries within 1–2 business days.